How West Tennessee Leverages MedeAnalytics to Gain Big Picture Insight into Its Revenue Cycle

In MedeAnalytics’ recent webinar, “Get Big Picture Insight into Your Revenue Cycle,” we demonstrated our Business Office solution and featured insights from Wade Wright, Executive Director of Patient Financial Services for West Tennessee Healthcare. The organization is a public, not-for-profit, four-hospital health system based in Jackson, Tennessee that covers 17 county service areas. It has a 635 bed hospital, outpatient clinics, 3 medical centers, 20 primary clinics, and 70 physicians and non-physician providers.

During the presentation, Wade shared how his organization uses data analytics to optimize cash flow and improve collections by bringing complex patient accounting data into a unified view.  Wade and his team are able to:

  • Prioritize accounts and increase cash
  • Understand the root causes of denials and bad debt
  • Identify self-pay patients’ propensity to pay and reduce the cost to collect
  • Leverage self-service analytics to gather meaningful insight

Put simply, data is better than “going by your gut.” Until you really work with data, and understand what is going on, it is difficult to gain insight into trends.

Some of West Tennessee’s specific results and benefits include:

  • At Jackson-Madison County General Hospital, billed account receivable dropped $34.9 million for a reduction of 15.2% in four months
  • Bad debt to charity ratio dropped from a high of 3:1 to 1:1 and has remained consistent since February 2016
  • West Tennessee improved business office efficiency while proactively reducing denials and bad debt, which ultimately helped them achieve a centralized financial clearing center and meaningful, self-service data analysis

To get the full details on West Tennessee Healthcare’s journey to revenue cycle success, download the webinar here.  You can also check out our revenue cycle best practices blogs here.

MedeAnalytics

MedeAnalytics is a leader in healthcare analytics, providing innovative solutions that enable measurable impact for healthcare payers and providers. With the most advanced data orchestration in healthcare, payers and providers count on us to deliver actionable insights that improve financial, operational, and clinical outcomes. To date, we’ve helped uncover millions of dollars in savings annually.

Leave a Comment





Get our take on industry trends

After the decision: How to effectively integrate new initiatives into current workflows

August 31, 2023

Choosing a new technology, solution or partner is often a long, intensive process. As important as the decision is, the…

Read on...

7 proven strategies for engaging your staff in value-based care

July 24, 2023

Aligning staff and clinicians around shared, value-focused goals and objectives is essential for organizations to foster a culture of collaboration,…

Read on...

Do’s and do nots of clinician engagement

July 19, 2023

Engaging clinicians in organizational initiatives can be challenging. They are already balancing a plethora of priorities pulling them in different…

Read on...

What you need to know before approaching clinicians about quality improvement

July 14, 2023

Before attempting to engage clinicians in quality improvement initiatives, you need to know how you’re going to answer two of…

Read on...