Northeast
health plan
Excelled in customer care while improving staff morale and productivity
Measurable impact
After adopting MedeAnalytics Employer Reporting, this northest health plan achieved record metrics, including:
The story behind the numbers...
The Challenge
Most of the issues this organization was facing are challenges that many payers experience throughout the healthcare industry, including:
- Information rich, insights poor
- High customer attrition
- Siloed data
- Turn Around Times (TAT) clocking in at 3+ weeks for standard and ad-hoc reporting
The Solution
MedeAnalytics and this northeast health plan collaborated closely to set actionable goals and guiding strategies for successfully deploying the Employer Reporting solution. These included:
Goals
Strategies
Presbyterian is already working on plans to further their predictive and optimization analytics with MedeAnalytics innovative solutions.
“As we moved into this self-service analytics environment with Employer Reporting, we noticed a meaningful increase in customer satisfaction. The ability to provide our brokers and employers with real-time data and analytics insights has been critical to our success. Since deployment, we won back many of the contracts that we’d lost in prior years – including some of the largest clients within the state – and gained a significant list of new customers, as well.”
Manager, Employer Analytics, northeast health plan
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