success story

Hoag Memorial Presbyterian Hospital

Employed clinical documentation improvement to advance physician engagement in performance improvement

Measurable Impact

As Hoag Memorial cultivated a culture of continuous documentation improvement and excellent clinical program performance, it was able to accomplish significant results:

Improvement Opportunity of
$M+
From 1 Physician Drilling Down into 1 DRG

The story behind the numbers...

The Challenge

Hoag Memorial Presbyterian Hospital was struggling to build physician engagement in their performance improvement initiatives.

The organization lacked the reports, peer comparisons and benchmarks needed to make meaningful change.

About Hoag:

  • Short-term acute care facility
  • 518-bed main hospital
  • 72-bed orthopedic center
  • 416,000 claims annually
  • 1,700 affiliated physicians and 6,000 employees
Provider_RCM_RevenueIntegrity_Screengrab3-crop

The Solution

By partnering with MedeAnalytics, Hoag Memorial was able to access dashboards and scorecards to benchmark physician performance and enhance documentation practices. Specifically, the organization gained the ability to:

  • Perform analyses based on clinical bundles, DRG groups, hospital peer and cohort benchmarks, and physician stratification
  • Drill down into scorecard data and causal analysis key to performance improvement
  • Leverage actionable insights to educate physicians and help them focus on gaps in care and documentation
  • Cultivate a culture of continuous documentation improvement and excellent clinical program performance

They were also able to identify a service line (elective procedure) unique to Hoag.

“Leveraging data driven insights from our CDI initiative helped us engage and educate our physicians, foster healthy competition, and enable higher productivity and performance.”

Michele Morton

Director of Hospital HIM Services

More about Hoag Memorial:

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Now on demand: Hoag Memorial webinar

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