Client Care

MedeAnalytics prides itself in its customer-first approach to implementation, delivery and ongoing support

 

From the onset of joining the MedeAnalytics community, a dedicated team will work with you every step of the way to ensure you have a seamless transition, gain user adoption, and get the most value out of your investment. Guided by our corporate values, we are collaborative, relentless, accountable and inventive.

You can rest assured that we are committed to maintaining that level of service and look forward to a successful partnership.

Our teams will be with you for every step

Account Management

Fuel your success with:

  • A collaborative and consultative relationship
  • Engagement and user adoption support
  • Voice of client programs
  • Experienced healthcare analytics team

Implementation Services

Integrate our analytics solutions using our:

  • Proven implementation methodology and approach
  • Standard healthcare data models
  • Best practice playbook for change management initiatives
  • Experienced enterprise software delivery team

Onboarding & Adoption

Observe utilization trends of your MedeAnalytics tools with:

  • Expanded analytics around onboarding and adoption​
  • Segmented views of user log ins and interactions
  • Time and usage reports on features and pages

MedeConsulting

Achieve your long-term business outcomes by relying on:

  • Real-world subject matter and product expertise
  • Value realization optimization
  • Best practice assessments and KPIs

Training & Documentation

Get the tools and support your users need to be successful, including:

  • Consultative training support

  • Unlimited, eLearning resources available on-demand
  • Comprehensive library of product user guides and release notes
  • Online help features embedded in solution

Community Events & Forums

Network and share successes with the MedeAnalytics community and beyond, via:

  • Annual client Impact Awards
  • Client Impact Partnership
  • Customer reference program

Data Governance & Regulatory Compliance

Be confident in your data security and compliance knowing we have:

  • The most stringent levels of certification (HITRUST, SOC 2 + HIPAA)
  • ISO27001:2013 certification
  • EU-US Privacy Shield
  • Enterprise Privacy
  • GDPR
  • CCPA & CPRA

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