Client Care

MedeAnalytics prides itself in its customer-first approach to implementation, delivery and ongoing support

 

From the onset of joining the MedeAnalytics community, a dedicated team will work with you every step of the way to ensure you have a seamless transition, gain user adoption, and get the most value out of your investment. Guided by our corporate values, we are collaborative, relentless, accountable and inventive.

You can rest assured that we are committed to maintaining that level of service and look forward to a successful partnership.

Our teams will be with you for every step

Account Management

Fuel your success with:

  • A collaborative and consultative relationship
  • Engagement and user adoption support
  • Voice of client programs
  • Experienced healthcare analytics team

Implementation Services

Integrate our analytics solutions using our:

  • Proven implementation methodology and approach
  • Standard healthcare data models
  • Best practice playbook for change management initiatives
  • Experienced enterprise software delivery team

Onboarding & Adoption

Observe utilization trends of your MedeAnalytics tools with:

  • Expanded analytics around onboarding and adoption​
  • Segmented views of user log ins and interactions
  • Time and usage reports on features and pages

MedeConsulting

Achieve your long-term business outcomes by relying on:

  • Real-world subject matter and product expertise
  • Value realization optimization
  • Best practice assessments and KPIs

Training & Documentation

Get the tools and support your users need to be successful, including:

  • Consultative training support

  • Unlimited, eLearning resources available on-demand
  • Comprehensive library of product user guides and release notes
  • Online help features embedded in solution

Community Events & Forums

Network and share successes with the MedeAnalytics community and beyond, via:

  • Annual client Impact Awards
  • Client Impact Partnership
  • Customer reference program

Data Governance & Regulatory Compliance

Be confident in your data security and compliance knowing we have:

  • The most stringent levels of certification (HITRUST, SOC 2 + HIPAA)
  • ISO27001:2013 certification
  • EU-US Privacy Shield
  • Enterprise Privacy
  • GDPR
  • CCPA & CPRA

Want to talk with one of our experts?

Get our take on industry trends

Optimize your midcycle for telehealth services

March 25, 2024

Telemedicine is now a permanent fixture in homes across America. A majority of healthcare organizations have established the technology necessary…

Read on...

Three ways to improve patient retention in recovery programs

March 6, 2024

Deaths from drug overdoses have increased from ~1 per 100,000 in 1999 to ~4 per 100,000 in 2020.1 The introduction…

Read on...

ACOs and value-based care in 2024: Four key questions and answers

February 27, 2024

ACOs have long been at the front lines of value-based care efforts. In a recent LinkedIn Fireside Chat, Andy Dé…

Read on...

How is telehealth impacting STARs performance?

February 21, 2024

STAR scores are a critical component of success for Medicare Advantage Plans, MSSP and REACH ACOs, driving them to maximize…

Read on...