Client Care

MedeAnalytics prides itself in its customer-first approach to implementation, delivery and ongoing support

From the onset of joining the MedeAnalytics community, a dedicated team will work with you every step of the way to ensure you have a seamless transition, gain user adoption, and get the most value out of your investment. Guided by our corporate values, we are collaborative, relentless, accountable and inventive.

You can rest assured that we are committed to maintaining that level of service and look forward to a successful partnership.

Our teams will be with you for every step

Account Management

Fuel your success with:

A collaborative and consultative relationship
Engagement and user adoption support
Voice of client programs
Experienced healthcare analytics team

Implementation Services

Integrate our analytics solutions using our:

Proven implementation methodology and approach
Standard healthcare data models
Best practice playbook for change management initiatives
Experienced enterprise software delivery team

Onboarding & Adoption

Observe utilization trends of your MedeAnalytics tools with:

Expanded analytics around onboarding and adoption
Segmented views of user log ins and interactions
Time and usage reports on features and pages

MedeConsulting

Achieve your long-term business outcomes by relying on:

Real-world subject matter and product expertise
Value realization optimization
Best practice assessments and KPIs

Training & Documentation

Get the tools and support your users need to be successful, including:

Consultative training support
Unlimited, eLearning resources available on-demand
Comprehensive library of product user guides and release notes
Online help features embedded in solution

Community Events & Forums

Network and share successes with the MedeAnalytics community and beyond, via:

Annual client Impact Awards
Client Impact Partnership
Customer reference program

Data Governance & Regulatory Compliance

Be confident in your data security and compliance knowing we have:

The most stringent levels of certification (HITRUST, SOC 2 + HIPAA)
ISO27001:2013 certification
EU-US Privacy Shield
Enterprise Privacy
GDPR
CCPA & CPRA

Want to talk with one of our experts?

Request a consultative demo

Get our take on industry trends

COVID-19 and the Financial Storm Ahead for Providers

May 14, 2020

Across the country, healthcare organizations are seeing 40%-80% declines in monthly charges with some of the most profitable services lines only seeing 20% of their normal monthly volumes during the pandemic.

Read on...