Client Care

MedeAnalytics prides itself in its customer-first approach to implementation, delivery and ongoing support

 

From the onset of joining the MedeAnalytics community, a dedicated team will work with you every step of the way to ensure you have a seamless transition, gain user adoption, and get the most value out of your investment. Guided by our corporate values, we are collaborative, relentless, accountable and inventive.

You can rest assured that we are committed to maintaining that level of service and look forward to a successful partnership.

Our teams will be with you for every step

Account Management

Fuel your success with:

  • A collaborative and consultative relationship
  • Engagement and user adoption support
  • Voice of client programs
  • Experienced healthcare analytics team

Implementation Services

Integrate our analytics solutions using our:

  • Proven implementation methodology and approach
  • Standard healthcare data models
  • Best practice playbook for change management initiatives
  • Experienced enterprise software delivery team

Onboarding & Adoption

Observe utilization trends of your MedeAnalytics tools with:

  • Expanded analytics around onboarding and adoption​
  • Segmented views of user log ins and interactions
  • Time and usage reports on features and pages

MedeConsulting

Achieve your long-term business outcomes by relying on:

  • Real-world subject matter and product expertise
  • Value realization optimization
  • Best practice assessments and KPIs

Training & Documentation

Get the tools and support your users need to be successful, including:

  • Consultative training support

  • Unlimited, eLearning resources available on-demand
  • Comprehensive library of product user guides and release notes
  • Online help features embedded in solution

Community Events & Forums

Network and share successes with the MedeAnalytics community and beyond, via:

  • Annual client Impact Awards
  • Client Impact Partnership
  • Customer reference program

Data Governance & Regulatory Compliance

Be confident in your data security and compliance knowing we have:

  • The most stringent levels of certification (HITRUST, SOC 2 + HIPAA)
  • ISO27001:2013 certification
  • EU-US Privacy Shield
  • Enterprise Privacy
  • GDPR
  • CCPA & CPRA

Want to talk with one of our experts?

Get our take on industry trends

The future of digital health part 4: Convergence of AI and analytics for healthcare payers

The future of digital health part 3: AI, machine learning and robotics

May 4, 2021

This post is part three of a new series featuring healthcare visionary and thought leader Andy Dé. In this series, Dé discusses how COVID-19 has triggered remarkable digital transformation and uncovers five, long-term innovation implications that providers, healthcare leaders, and payers need to consider.

Read on...
The future of digital health part 4: Convergence of AI and analytics for healthcare payers

The future of digital health part 2: Digital patient engagement and virtual healthcare delivery

April 27, 2021

Protecting the health, well-being and safety of healthcare practitioners and first responders is paramount — and will accelerate adoption of Digital Patient Engagement (DPE), enabled by Virtual Healthcare Delivery (VHD) solutions (also known as “Hospital at Home.)”

Read on...
You're asking too much of your EHR

You’re asking too much of your EHR

April 8, 2021

Electronic Health Records (EHRs) are purported to do a lot of things to support healthcare providers, and most of their claims are generally accurate. Of course, like anything, there are many areas where EHR vendors could and should make improvements.

Read on...
Gamification in healthcare only works if you can measure it – here’s how

Gamification in healthcare only works if you can measure it – here’s how

March 17, 2021

In business and in sports, it’s all about teams. What teams can accomplish when they work together. How they can fail spectacularly when they do

Read on...