Business Office

Get big-picture insight into your revenue cycle.

To ensure your financial viability, you need insight into the revenue cycle so you can boost cash collections, reduce bad debt, stop denials, enhance productivity, and guide business strategy. Business Office provides the analytics you need to identify revenue bottlenecks and manage reimbursement trends so you can focus your resources on what matters most: providing quality patient care.

  • Accelerate cash across the enterprise

  • Identify revenue bottlenecks

  • Reduce bad debt and understand its root causes

  • Enhance productivity with workflow tools

  • Guide business strategy by identifying service line profitability

  • Streamline monthly reserves

  • Aggregation

    Pulling patient account data organization-wide creates a holistic view of your healthcare revenue cycle.

  • Interpretation

    Spot errors, denials, charge lags and outstanding receivables with vivid, intuitive dashboards.

  • Transformation

    Measure and manage enterprise revenue cycle performance.

A holistic view of your business office performance

A holistic view of your business office performance

Pinpoint AR bottlenecks and streamline collection efforts with healthcare revenue cycle analysis

Pinpoint AR bottlenecks and streamline collection efforts with healthcare revenue cycle analysis

Boost self-pay collections by predicting propensity to pay

Boost self-pay collections by predicting propensity to pay

Key Performance Indicators

  • A/R Days > 90
  • Self-pay collection %
  • Denial overturn %

What It Offers

  • Daily snapshot of organizational revenue cycle performance
  • Easy-to-use management dashboards
  • Highlighted action points
  • Comparative industry benchmarks
  • Access on the iPad

Revenue Cycle Analysis By the Module – Customizing Your Configuration

  • Self-Pay Analytics

    Collection risk score, Federal poverty level %, Self-pay collection rate

  • Denial Analytics

    Denial rate by payer, Front-end denials by facility, Clinical denials by DRG

  • Financial Strategy Analytics

    Reserve Analytics, Business Planning, Health Plan Score Card

  • Account Lifecycle Analytics

    (when installed with our Patient Access Intelligence tool)

  • Performance Package

    A/R Workflow, Self-Pay Workflow, Denials Workflow

Complementary Solutions

  • Patient Access

    Patient Access provides critical real-time analytics information during the patient registration and payment clearance processes. With intuitive dashboards and simple step-by-step checklists, front office staff are able to accurately estimate patient cost, improving pre-service collections and reducing back end denials.

  • Revenue Integrity

    Healthcare reimbursement is changing. By 2020, fee-for-value reimbursement is projected to represent 83% of your revenue—up from 43% today and 14% in 2010. Clinical operations will become vital to your bottom line. It is at the mid-cycle—the point between patient access and the business office—where improvement initiatives will have the greatest impact. Revenue Integrity gives you complete visibility into documentation and coding performance—and that of your peers. So you can quickly spot opportunities to improve revenue capture, minimize audit risk, and measure and monitor the impact of ICD-10 on your revenue.

  • Performance Management

    Performance Management combines robust analytics with action planning, resource assignment, progress tracking and performance monitoring—all in one closed-loop performance improvement system—to ensure the organization is on the same page at the same time, working toward the right goals and achieving the best possible results.

Questions? Talk to one of our experts. Contact us