Business Office

Get big-picture insight into your revenue cycle.

To ensure your financial viability, you need insight into the revenue cycle so you can boost cash collections, reduce bad debt, stop denials, enhance productivity, and guide business strategy. Business Office provides the analytics you need to identify revenue bottlenecks and manage reimbursement trends so you can focus your resources on what matters most: providing quality patient care.

  • Prioritize accounts and increase cash

  • Understand denial root causes and highlight prevention opportunities

  • Manage payers to drive efficiency and performance standards

  • Identify self-pay patients’ propensity to pay and reduce the cost to collect

  • Boost productivity with business office workflow tools

  • Identify service line profitability and streamline monthly reserves

  • Aggregation

    Pulling patient account data organization-wide creates a holistic view of your healthcare revenue cycle.

  • Interpretation

    Spot errors, denials, charge lags and outstanding receivables with vivid, intuitive dashboards.

  • Transformation

    Measure and manage enterprise revenue cycle performance.

A holistic and intelligent view of overall Business Office performance

A holistic and intelligent view of overall Business Office performance

Highlight denials prevention opportunities based on historical results and trends

Highlight denials prevention opportunities based on historical results and trends

Boost self-pay collections by predicting propensity to pay

Boost self-pay collections by predicting propensity to pay

Key Performance Indicators

  • Denials metrics: denial recovery opportunity, root cause by department, missing information denials
  • Payer metrics: AR past expected payment date, time to pay, black hole accounts
  • Self-Pay metrics: predictive payment score, average household site (income and FPL%)
  • Reserves metrics: profit and loss impacts by month, AR run-outs, net revenue
  • Service line metrics: contribution margin, net income, profitability by service line

What It Offers

  • Daily snapshot of organizational revenue cycle performance
  • Easy-to-use management dashboards
  • Highlighted action points
  • Comparative industry benchmarks
  • Access on the iPad

Robust Analytics for the Entire Revenue Lifecycle

  • Denial Analytics

    Denial rate by payer, Front-end denials by facility, Clinical denials by DRG

  • Self-Pay Analytics

    Collection risk score, Federal poverty level %, Self-pay collection rate

  • Financial Strategy Analytics

    Reserve analytics, service line analytics

  • Account Lifecycle Analytics

    (when installed with our Patient Access tool)

  • Performance Package

    AR, self-pay, and denials workflow

Complementary Solutions & Services

Questions? Talk to one of our experts. Contact us