The Medicare Advantage retention gap: Turning member experience into a growth strategy
Growth in Medicare Advantage has become increasingly difficult to sustain. Acquisition costs are rising, competition is intensifying, and members are more willing than ever to switch plans in search of better value. A study found that 15.6% of Medicare Advantage members changed plans within one year after enrollment, and 49.2% changed plans after five years. For many organizations, the traditional growth model of driving enrollment while offsetting ongoing member losses is no longer sustainable. Retention is the missing…
Read MoreQuick look: Network Optimization
QUICK LOOK Provider Network Optimization Gain powerful insights into provider network performance and efficiency Request a consultative demo Monitoring and assessing provider networks has traditionally been a very manual, resource intensive process. Decisions are often made without having supporting data or visibility into network or provider performance, adequacy of networks, or the resulting member outcomes.…
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