As the healthcare industry increasingly focuses on patient outcomes and care quality, hospitals across the nation are required to deliver superior clinical outcomes, a safe environment and excellent service in an efficient way. This necessitates a strategic focus on streamlining processes to exceed patient expectations, provide great care and include patients, physicians and employees in important decision-making.
Jersey City Medical Center (JCMC), part of Barnabas Health, addressed these imperatives by establishing four key pillars of excellence that serve as their guide. These pillars include patient safety, clinical quality, economic health and engagement of patients, employees, physicians and the community.
In 2011, JCMC found itself at a critical juncture. With operating margins in the red and near bankruptcy, the hospital relied on state subsidies to keep its doors open. The hospital’s operating procedures weren’t conducive to driving the enterprise-wide change that was needed to turn the hospital around. In addition, their approach was disjointed, disorganized, confusing and inefficient.
Today, JCMC uses automated, cloud-based planning to drive transparency, communication, awareness and participation. It enables the health system to measure and track key strategic initiatives and holds employees accountable for their part in maintaining the hospital’s four pillars of excellence.
As a result of achieving great success with their four pillars of excellence and tracking it through MedeAnalytics Performance Management, JCMC received the Baldrige Vision of Performance Excellence Award, the highest quality achievement award presented on the state level.
“Jersey City Medical Center is persistent in our performance improvement efforts and we are not satisfied with just meeting expectations. Our goal is to exceed expectations at every level,” said Joseph Scott, president and CEO of JCMC. “It is through our partnership with MedeAnalytics that we are able to accomplish such high levels of excellence.”
JCMC accepted the Baldrige Vision of Performance Excellence Award at Harborside Financial Center in Jersey City. Check out our video to see highlights of the event and insights from JCMC and MedeAnalytics executives: https://youtu.be/KyDzQEV1SHA.
“We’re ecstatic,” said Brenda Hall, senior vice president of patient safety, quality management and regulatory affairs at Jersey City Medical Center. “We initially used MedeAnalytics Performance Management just for our strategic plans, but we have now expanded it into patient care areas. It’s a very valuable tool and has really assisted us in not only winning awards, but more importantly, in improving quality care for our patients.”
Interested in learning about MedeAnalytics Performance Management? Visit www.medeanalytics.com/solutions/performance-management.
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