success story

Ballad Health

Enhanced enterprise-wide strategic plan management and alignment


With MedeAnalytics, Ballad Health found innovative ways to address departmental challenges, ultimately yielding significant results:

Superior audit status tracking with unprecedented accountability

Significant time savings in compliance and auditing processes

Highly engaged leadership and senior management

Complete visibility into status of new projects and initiatives

Making an impact...

The Challenge

Ballad Health’s compliance department had hit several challenging roadblocks that were costing the organization time and money. These obstacles included:

  • Overly manual processes for tracking audits in Excel files
  • Little transparency into progress of audit projects
  • Heavy workload on internal audit managers
  • Various essential functions missing

Needing help to overcome these issues, the organization sought out solutions for automating more compliance functions, improving team accountability, and increasing visibility into project-level data and progress.

About Ballad Health:

  • Integrated healthcare system
  • Headquartered in Johnson City, TN
  • Serves 29 counties in TN, VA, NC, and KY
  • Spans 21 hospitals, as well as many other facilities and services

The Solution

Now, Ballad Health leverages MedeAnalytics Enterprise Performance Management (EPM) to improve strategic plan management and alignment across the enterprise. With approximately 250 individual users across various departments, the EPM solution helps the organization clearly define, track and execute on its strategic and operational objectives.

EPM offers leadership access to regular reports that detail the progress of strategic initiatives. “We assign leadership at the initiative level so they can see exactly what’s been assigned and what their team is working on, said Daniel Neeley, Internal Audit Manager. “And then on the action step level, a team member is designated as responsible for addressing that piece, making it easier to track our findings.”

These capabilities also give leaders complete visibility into project progress (or lack thereof), which in turn drives team accountability and ensures timely completion.

“EPM allows us to solve issues creatively, decrease administrative burden among managers and improve employee accountability and engagement.”

Laura Linn

Senior Planning Analyst

More about Ballad Health:

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Enhanced enterprise-wide strategic plan management and alignment

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