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F O R

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Our Strategic Partnership

MedeAnalytics has been privileged to have supported HCSC's analytics for the last ten years, helping transform its reporting strategy to facilitate deeper insights on provider networks and increase value for its employer clients. In 2012, HCSC recognized that its legacy manual reporting system had become inefficient and costly and was no longer meeting clients' needs. Together, we launched a stable, scalable platform that:

  • Provided the same level of customization that clients relied on
  • Enabled self-service analytics with streamlined, automated reporting
  • Paved the way for improved client satisfaction and reporting efficiency

Ongoing, MedeAnalytics anticipates HCSC could achieve:

  1. Faster innovation on a SaaS platform
  2. Steamlined efficiencies with improved client support structure
  3. Greater value realization with new services and ROI tools

MedeAnalytics provides the stability of a mature yet nimble platform, one that can help minimize HCSC's enterprise user disruption and conserve valuable implementation resources and costs. We would look forward to further advancing HCSC's performance and strengthening its position in the marketplace.

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MedeAnalytics provides tangible value

We know healthcare; we know the Blues.

MedeAnalytics’ sole focus is healthcare. We have over 200 cumulative years of healthcare expertise on our Product Consulting team, with 56 of those years spent working at Blue Plans.

We collaborate with some of the largest Blue Plans in the country—several are multi-state like HCSC—spanning 20 states.

We focus on the solution by asking “how can we...?”

As an ongoing customer, HCSC would benefit from the ease-of-use and timeliness to insights that MedeAnalytics has become known for.

We would look forward to partnering in new ways to help HCSC meet its business goals through analytics, within Employer Reporting and beyond.

We are confident in our ability to deliver results.

Our mission to “enable measurable analytics impact in healthcare” is at the heart of all that we do.

We seek to understand the unique challenges and goals of each client to ensure that we exceed expectations, deliver exceptional value and generate significant return on your analytics investment.

MedeAnalytics client care package

MedeAnalytics prides itself in its customer-first approach to implementation, delivery and ongoing support.

From the onset of joining the MedeAnalytics community, we provided a dedicated team to work with HCSC to ensure a seamless transition, gain user adoption and get the most value out of your investment. Guided by our corporate values, we are collaborative, relentless, accountable and inventive.

You can rest assured that we are committed to maintaining that level of service and would look forward to continuing our successful partnership.

Your dedicated team

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Account Management Services

A core Client Account team serves as HCSC's primary points of contact for all client needs and serves as your primary escalation and triage point. The team consists of dedicated Account Management and non-dedicated resources based upon the solutions utilized by HCSC.

Working as a strategic partner, MedeAnalytics provides subject matter expertise and solution consulting that will continue to innovate HCSC’s analytic and reporting objectives and initiatives. Recent improvements within our Client Strategy and Account Management organization bring direct health plan experience to our payer client partnerships.

HCSC's dedicated team includes:

  • Executive Sponsor (Dave Schweppe) - member of the MedeAnalytics executive team who serves as a thought leader, partner, and high-level escalation point
  • VP Account Management (Kevin Stoner) - leads all account management services, across payor, provider and channel clients; ensures clients are attaining the highest value and ROI across their solutions.
  • AVP Account Management (Joseph McCombs) - accountable for overall client satisfaction, value, strategic alignment, and performance
  • Director Account Management (Patte Knuth) - responsible for capturing/prioritizing/driving requests, updating progress reports, leading strategic business reviews and regular status check-ins
  • Business Analysts - responsible for obtaining technical specifications

Your dedicated Account Managers connect you to experts throughout our organization and client base, including:

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Implementation Services

Integrate our analytics solutions using MedeAnalytics':

  • Proven implementation methodology and approach
  • Standard healthcare data models
  • Best practice playbook for change management initiatives
  • Experienced enterprise software delivery team
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Onboarding & Adoption

Observe utilization trends of your MedeAnalytics tools with:

  • Expanded analytics around onboarding and adoption​
  • Segmented views of user logins and interactions
  • Time and usage reports on features and pages
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Product Consulting Services

Achieve your long-term business outcomes by relying on:

  • Real-world subject matter and product expertise
  • Value realization optimization
  • Best practice assessments and KPIs
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Knowledge Management & Training

Get the tools and support your users need to be successful, including:

  • Proven training programs and resources
  • Experienced instructor-led training
  • Comprehensive library of product user guides and eLearning trainings
  • Online help features embedded in solution
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MedeAnalytics Community Events & Forums

Network and share successes with the MedeAnalytics community and beyond, via:

  • Annual client Impact Awards
  • Client Impact Partnership
  • Customer reference program
  • Payer Innovation Exchange events
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Data Governance & Regulatory Compliance

Be confident in your data security and compliance knowing we have:

  • The most stringent levels of certification (HITRUST, SOC 1, SOC 2 Type 2, HIPAA)
  • ISO 27001 certification
  • A Corporate Compliance Committee led by our Chief Information Security Officer

Meet your team

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Patte Knuth

Director, Payer Account Management

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Joe McCombs

AVP, Payer Account Management

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Andrea Sorensen

VP, Product Consulting

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David Schweppe

SVP, Chief Analytics Officer

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Hattie White

Senior Business Analyst - Employer Reporting

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David Pak

Senior Business Analyst - SNAP

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Shantanu Chitale

Project Manager, Scrum Master

Success framework

MedeAnalytics will work with HCSC to customize a strategy for improving quality ratings as well as bolstering its competitiveness in the market.

1

Leveraging an integrated analytics solution that provides focus to the most impactful quality measures

2

Fostering a collaborative environment between payers and providers using a centralized data repository and robust analytic scorecards

3

Activating data-driven campaigns to HCSC members, encouraging them to leverage their covered services

4

Analyzing member satisfaction to identify opportunities for improvement and create action plans for remediation

About MedeAnalytics

A leader in healthcare analytics, MedeAnalytics provides innovative solutions that enable measurable impact for healthcare payers and providers. Through advanced data orchestration and self-service analysis, we deliver actionable insights that give payers and their clients the power to build trusted partnerships, strengthen provider networks and improve plan design which translates into efficiency gains, reduced costs and utilization, and superior quality of care for their members.

Learn more at www.medeanalytics.com.

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