Client Care

MedeAnalytics prides itself in its customer-first approach to implementation, delivery and ongoing support

 

From the onset of joining the MedeAnalytics community, a dedicated team will work with you every step of the way to ensure you have a seamless transition, gain user adoption, and get the most value out of your investment. Guided by our corporate values, we are collaborative, relentless, accountable and inventive.

You can rest assured that we are committed to maintaining that level of service and look forward to a successful partnership.

Our teams will be with you for every step

Account Management

Fuel your success with:

  • A collaborative and consultative relationship
  • Engagement and user adoption support
  • Voice of client programs
  • Experienced healthcare analytics team

Implementation Services

Integrate our analytics solutions using our:

  • Proven implementation methodology and approach
  • Standard healthcare data models
  • Best practice playbook for change management initiatives
  • Experienced enterprise software delivery team

Onboarding & Adoption

Observe utilization trends of your MedeAnalytics tools with:

  • Expanded analytics around onboarding and adoption​
  • Segmented views of user log ins and interactions
  • Time and usage reports on features and pages

MedeAdvise Consulting

Achieve your long-term business outcomes by relying on:

  • Real-world subject matter and product expertise
  • Value realization optimization
  • Best practice assessments and KPIs

Training & Documentation

Get the tools and support your users need to be successful, including:

  • Consultative training support

  • Unlimited, eLearning resources available on-demand
  • Comprehensive library of product user guides and release notes
  • Online help features embedded in solution

Community Events & Forums

Network and share successes with the MedeAnalytics community and beyond, via:

  • Annual client Impact Awards
  • Client Impact Partnership
  • Customer reference program

Data Governance & Regulatory Compliance

Be confident in your data security and compliance knowing we have:

  • The most stringent levels of certification (HITRUST, SOC 2 + HIPAA)
  • ISO27001:2013 certification
  • EU-US Privacy Shield
  • Enterprise Privacy
  • GDPR
  • CCPA & CPRA

Want to talk with one of our experts?

Get our take on industry trends

The Real Payback of Healthcare Analytics: Key Questions from Healthcare Leaders Around the Nation

The Real Payback of Healthcare Analytics: Key Questions from Healthcare Leaders Around the Nation

May 25, 2021

MedeAnalytics hosted a Fierce Healthcare webinar featuring key senior leaders from three preeminent healthcare organizations in the U.S: At the…

Read on...
The future of digital health part 4: Convergence of AI and analytics for healthcare payers

The future of digital health part 4: Convergence of AI and analytics for healthcare payers

May 12, 2021

This post is the fourth and final of our Digital Health series, featuring healthcare visionary and thought leader Andy Dé. In this series, Dé has been discussing how COVID-19 has triggered remarkable digital transformation and uncovers five long-term innovation implications that providers, healthcare leaders, and payers need to consider.

Read on...
Use SDOH + Analytics to power better outcomes for underserved population

Use SDOH + Analytics to power better outcomes for underserved population

May 11, 2021

Whether you’re a payer, provider or patient, on the front lines of care, sitting in front of a computer or receiving treatment, you’ve been affected by the pandemic. Of all the groups who participate in healthcare in one way or another, perhaps no single group has suffered more over the last year during the pandemic than the underserved— those people without ready access to needed healthcare services.

Read on...
Use data to take meaningful action this Nurses Week 

Go beyond recognition: Use data to take meaningful action this Nurses Week

May 10, 2021

Since 1994, America has observed National Nurses Week annually from May 6-12. This year more than ever before, it’s critical that healthcare organizations go beyond recognition and start taking action to more effectively support and serve nurses.

Read on...