Client Support Request Form

MedeAnalytics delivers performance management solutions across the healthcare system—including hospitals, physician practices and payers—to ensure accountability and improve financial, operational and clinical outcomes.

Our goal is to provide our clients with superior client service.

To request technical support, please call 1-877-505-6333 or complete the support case below, or contact your MedeAnalytics Account Leader.

For some issues, a simple fix can correct the problem. If you are experiencing problems with the MedeAnalytics application, we suggest trying the following steps:

1) Delete temporary Internet files associated with your Web browser.
- From Internet Explorer, on the Tools menu, select Internet Options and then select the General tab.
- In the Temporary Internet Files section, select Delete Cookies and then select Delete Files.

2) Close your Internet Explorer browser.

3) Open a new Internet Explorer browser.

If you are still experiencing problems, please submit a case using form provided below.

Open a Client Support Case

Use the Client Communication Console to open a case with MedeAnalytics. You will immediately receive an automated email response with your Case Number. Please reference this case number in all MedeAnalytics communications regarding this issue.

  Remember user information

* Denotes a required field

Support #: 1-877-505-6333(MEDE)

  • "I am extremely impressed and pleased with MedeAnalytics' smooth implementation and the fact we are live and operational within 45 days of signing the contract agreement."

    - Terry Conrad

    Chief Financial Officer

    St. Vincent Health System


  • "The MedeAnalytics compliance solution provides desktop analysis of inpatient and outpatient data, utilizing actual claims data submitted to payers. The potential for useful compliance queries is unlimited and will continue to help with our RAC and other compliance risk assessments in the future."

    - Patricia Puckett

    Director of Compliance

    West Tennessee Healthcare


  • "POET [Blue Shield of California’s name for MedeAnalytics’ Operational Transparency solution] represents a smarter way of doing business. Since hospital contracting executives can now see all the data sharing and collaborative work that happens, we no longer have as much finger-pointing over claims disputes."

    - Juan Davila

    SVP, Network Management

    Blue Shield of California


  • "When we first researched analytics solutions and their capabilities, MedeAnalytics was the obvious choice. There’s just no comparison."

    - Michelle Jones

    Director of Patient Financial Services

    Wheaton Franciscan Healthcare


  • "MedeAnalytics is the one solution that enables us to balance the constant challenges of providing quality patient care while managing our bottom-line."

    - Domenic Segalla

    Chief Financial Officer

    Newark Beth Israel Medical Center


  • "One of the greatest impacts has been the use of a single platform of information for individuals, teams, management and across departments that has created a collaborative effort in managing the revenue cycle."

    - Kelly Turner

    Chief Financial Officer

    Glendale Adventist Medical Center


  • "MedeAnalytics' software as a service analytics platform provides our health system the ability to better manage our revenue cycle with readily available, enterprise-wide financial data."

    - Gary J. Borgstede

    System Vice President of Finance

    Oschner Health System


  • "BancorpSouth Insurance selected MedeAnalytics as a partner to utilize its web-based interactive reporting solution to enhance our client experience and improve employee benefit plan performance. The drill-down capabilities and overall solutions will help our employee benefit consultants better analyze and identify their clients’ medical and pharmacy expenses to improve both cost and quality."

    - Ginger Campbell

    VP, Health Benefit Analytics and Pharmacy Consulting

    BancorpSouth Insurance


  • "MedeAnalytics' advanced analytics and their short implementation schedule gave us a kick start to the value that the MedeAnalytics application provides."

    - Terry Conrad

    Chief Financial Officer

    St. Vincent Health System


  • "The MedeAnalytics solution allowed our team to quickly implement work lists which have resulted in improved cash collections. We are confident that with MedeAnalytics' analytics we will continue to see improvements in our revenue cycle and registration areas."

    - Julie Carpenter

    Administrative Director of Revenue Cycle

    St. Vincent Health System


  • "The customer service we receive is just superb. They aren’t just selling a solution. They are selling a solution with service."

    - Jon Giese

    Chief Financial Officer

    Simi Valley Hospital, Adventist Health


  • "MedeAnalytics enables us to identify and quickly focus efforts to collaboratively improve medical management by screening trends in cost drivers and performing drill downs to identify and address root causes."

    - Meredith Mathews, M.D.

    SVP and CMO Blue Shield of California

     


  • "MedeAnalytics helps us identify emerging trends and issues impacting our membership and network providers. The solutions support the Alliance in managing member care and provide us with the ability to adapt and change in the future as our membership grows."

    - Ingrid Lamirault

    Chief Executive Officer

    Alameda Alliance for Health


  • "MedeAnalytics has had the great foresight of being able to see that this vision of clinical and financial measurement was going to occur…and is now very well positioned to succeed in healthcare in the decade ahead."

    - James B. Couch, M.D., J.D. FACPE

    Managing Partner and Chief Medical Officer

    Patient Safety Solutions, LLC


  • "MedeAnalytics has a proven track record with BHS. The analytics solutions and added value of MedeAnalytics' experienced client team quickly helped me reach my initial goal of reducing AR days. In addition we've reduced bad debt and improved our clean claim rate. Since implementation the return with MedeAnalytics has been swift and sustainable. I look forward to the same success in improving our reserve process across the BHS facilities."

    - Janice Ridling

    VP, Revenue Management

    Baptist Health System